Shipping Policy – VENUS HEALTH CARE

We aim to deliver your medical products safely and promptly.

• Delivery Areas: We ship across India. For remote areas, delivery timelines may vary.

• Processing Time: Orders are processed within 1–2 business days.

• Shipping Time: Standard delivery takes 3–7 business days. Express options available at checkout.

• Shipping Charges: Calculated at checkout based on location and weight.

• Tracking: You’ll receive a tracking link once your order is dispatched.

• Delays: VENUS HEALTH CARE is not liable for delays due to courier issues, weather, or unforeseen circumstances.

Cancellation Policy – VENUS HEALTH CARE

We understand that plans may change. Here's how cancellations work:

• Before Shipment: Orders can be cancelled within 12 hours of placement.

• After Shipment: Cancellation is not possible once the product is dispatched.

• Refunds: Eligible cancellations will be refunded within 5–7 business days.

• How to Cancel: Email VENUS HEALTH CARE at info@venushealthcare.net with your order ID and cancellation request.

Return Policy – VENUS HEALTH CARE

We want you to be satisfied with your purchase. If you're not happy:

• Eligibility: Returns are accepted within 7 days of delivery.

• Condition: Items must be unused, in original packaging, and include all accessories.

• Non-returnable Items: Opened sterile products, customized items, or items marked “non-returnable.”

• Process:

  • Contact VENUS HEALTH CARE support at info@venushealthcare.net

  • Provide your order ID and reason for return.

  • Ship the item to our return address (shipping cost may apply).

• Refunds: Processed within 7–10 business days after inspection.

Refund Policy – VENUS HEALTH CARE

At VENUS HEALTH CARE, we value your satisfaction and strive to ensure a smooth refund experience. Please review our refund guidelines below:

✅ Eligibility for Refund

• Refunds are applicable only for products returned within 7 days of delivery.

• Items must be unused, in original packaging, and include all accessories and documentation.

• Refunds are not applicable for:

• Opened or used sterile medical products

• Customized or special-order items

• Products marked “non-returnable” on the product page

🔄 Refund Process

1. Initiate Request: Contact our support team at info@venushealthcare.net with your order ID and reason for return.

2. Return Approval: Once approved, ship the item to our designated return address.

3. Inspection: Returned items will be inspected for eligibility.

4. Refund Issuance: If approved, refunds will be processed within 7–10 business days via the original payment method.

🚫 Non-Refundable Situations

• Products damaged due to misuse or improper handling

• Returns initiated after the 7-day window

• Items returned without prior approval

📦 Shipping Costs

• Return shipping charges are the responsibility of the customer unless the product was defective or incorrectly shipped.